Dust Expert PartnerPivotal Skills AI & Dust: AI agents, training and governance
We support companies deploying Dust: team training, AI agent creation at scale through our service centre, and clear AI governance. Over 700 agents built across industry and the public sector.
Our expertise on the Dust platform
We know Dust in depth: structuring spaces, connecting knowledge sources (files, wikis, CRM, business tools), designing agents, tuning context and tools, testing and shipping to production. We work both on new rollouts and on existing platforms that need consolidating.
Our job is not to multiply demos, but to make AI agents genuinely useful day to day: on up-to-date data, with reliable answers, inside the processes teams already use.
Training and AI literacy for Dust users
Adoption cannot be mandated, it is built through training. We run executive sessions, business-team training and hands-on agent-building workshops so every population knows when to use AI, how to frame requests and which limits to respect.
- Executive framing and awareness sessions
- Business training per department (HR, procurement, quality, sales…)
- Hands-on workshops to build and improve agents
- Internal champion communities and growing autonomy
Service centre: an AI agent factory
Our service centre industrialises agent creation: we capture the business need, design the agent, test it with users, ship it to production and keep improving it. Your teams do not have to learn everything before getting value.
AI governance: framework, security and steering
Scaling without governance creates disorder: duplicate agents, poorly exposed data, uncontrolled usage. We put a simple, workable framework in place and keep it alive.
- Usage rules and an AI policy everyone can understand
- Spaces, permissions and data access organisation
- Quality and lifecycle of knowledge sources
- Agent catalogue, named owners and periodic reviews
- Adoption, value and risk indicators
A collective, business and process approach — not an individual one
Most AI programs simply hand out individual assistant access. Gains then stay invisible and fragile. We start from business processes: we analyse a real activity, identify the steps where AI saves time, then bring the whole team on board with shared agents.
The result: standardised, transferable, measurable practices that survive the departure of one enthusiast and deliver gains at department scale, not just for one person.
References and measured results
We work in particular with industrial groups and public-sector organisations on large-scale Dust deployments.
700+
AI agents built with our clients
up to 7x
productivity gains on selected use cases
3 years
of field experience with enterprise generative AI
Gains depend on the use cases and processes involved: we measure them case by case, before and after rollout.
PivotalChat: the right agents for occasional users
Not every population needs the full platform. For occasional users, PivotalChat provides a simple interface exposing only the few agents they actually need.
It is the ideal complement to a Dust rollout: you widen AI access without complexity or heavy training, while keeping control over what is exposed to whom.
- Clean interface, immediate onboarding
- Agent selection per population or business line
- Controlled cost for occasional usage
- Consistent with your governance and access rights
Digital Skills Analyzer: measure usage, cost and ROI
You can only steer what you measure. Digital Skills Analyzer automatically measures the usage / cost / ROI triptych of your digital tools and AI agents, with no surveys or self-reporting.
It is the backbone of our tooled consulting: it objectifies real adoption, highlights the populations that need support and evidences the value created, so change management runs on facts.
Frequently asked questions about Dust and enterprise AI agents
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